Protecting your personal details on our website
Last updated: 30 April 2011
The Website is brought to you by Technical Drawing SuppliesLtd. Technical Drawing Supplies Ltd believes it is important to protect yourPersonal Data (as defined in the Data Protection Act 1998) and we are committedto giving you a personalised service that meets your needs in a way that alsoprotects your privacy. This policy explains how we may collect Personal Dataabout you. It also explains some of the security measures we take to protectyour Personal Data, and tells you certain things we will do and not do. Youshould read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you takea new service or product from us, we will give you the opportunity to tell usif you do or do not want to receive information from us about other services orproducts (as applicable). You can normally do this by ticking a box on anapplication form or contract. You may change your mind at any time by emailingus at the address below.
Some of the Personal Data we hold about you may be 'sensitivepersonal data' within the meaning of the Data Protection Act 1998, for example,information about your health or ethnic origin.
1. Collecting Information
We may collect Personal Data about you from a number ofsources, including the following:
1.1. From you when you agree to take a service orproduct from us, in which case this may include your contact details, date ofbirth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry orin response to a communication from us, in which case, this may tell ussomething about how you use our services.
1.3. From documents that are available to the public,such as the electoral register.
2. UsingYour Personal Information
2.1. Personal Data about our customers is animportant part of our business and we shall only use your Personal Data for thefollowing purposes and shall not keep such Personal Data longer than isnecessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/orproducts which you could have from us or selected partners from time to time.We may do this by automatic means using a scoring system, which uses thePersonal Data you have provided and/or any information we hold about you andPersonal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact youabout improved administration of any accounts, services and products we haveprovided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis andcustomer profiling (including with transactional information), conductresearch, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (includingmail, email, telephone, visit, text or multimedia messages) about products andservices offered by us and selected partners unless you have previously askedus not to do so.
2.1.7. To keep you up to date with our member benefitscheme under which, as part of your membership benefits, we will give youmembership information and details of discounts and offers we negotiate fromtime to time on behalf of our members. If you do not wish to receive thisbenefit, please write to our Data Protection Manager at the address given inclause 7 below.
2.1.8. We may monitor and record communications withyou (including phone conversations and emails) for quality assurance andcompliance.
2.1.9. We may check your details with fraud preventionagencies. If you provide false or inaccurate information and we suspect fraud,we will record this.
2.3. We may allow other people and organisations touse Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, areacquired or are in the process of being acquired by a third party, in whichcase Personal Data held by us, about our customers, will be one of thetransferred assets.
2.3.2. If we have been legitimately asked to provideinformation for legal or regulatory purposes or as part of legal proceedings orprospective legal proceedings.
2.5. In connection with any transaction which weenter into with you:
2.5.1. We, and other companies in our group, may carryout credit and fraud prevention checks with one or more licensed creditreference and fraud prevention agencies. We and they may keep a record of thesearch. Information held about you by these agencies may be linked to recordsrelating to other people living at the same address with whom you arefinancially linked. These records will also be taken into account in credit andfraud prevention checks. Information from your application and payment detailsof your account will be recorded with one or more of these agencies and may beshared with other organisations to help make credit and insurance decisionsabout you and members of your household with whom you are financially linkedand for debt collection and fraud prevention. This includes those who havemoved house and who have missed payments.
2.5.2. If you provide false or inaccurate informationto us and we suspect fraud, we will record this and may share it with otherpeople and organisations. We, and other credit and insurance organisations, mayalso use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies andfraud prevention agencies from which we obtain and with which we recordinformation about you, please write to our Data Protection Manager at TechnicalDrawing Supplies Ltd, 88 Barton Road Manchester M32 9AE United Kingdom.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of yourinformation during transmission by using Secure Sockets Layer (SSL) software,which encrypts information you input.
3.2. We reveal only the last five digits of yourcredit card numbers when confirming an order. Of course, we transmit the entirecredit card number to the appropriate credit card company during orderprocessing.
3.3. We maintain physical, electronic and proceduralsafeguards in connection with the collection, storage and disclosure ofpersonally identifiable customer information. Our security procedures mean thatwe may occasionally request proof of identity before we disclose personalinformation to you.
3.4. It is important for you to protect againstunauthorised access to your password and to your computer. Be sure to sign offwhen you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet,we may occasionally email you about our services and products. When you firstgive us Personal Data through the Website, we will normally give you theopportunity to say whether you would prefer us not to contact you by email. Youcan also always send us an email (at the address set out below) at any time ifyou change your mind.
4.2. Please remember that communications over theInternet, such as emails and webmails (messages sent through a website), arenot secure unless they have been encrypted. Your communications may go througha number of countries before they are delivered - this is the nature of theInternet. We cannot accept responsibility for any unauthorised access or lossof Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people useour site. This helps us to understand how our customers and potential customersuse our website so we can develop and improve the design, layout and functionof the sites. A cookie is a piece of information that is stored on yourcomputer's hard drive through your browser, to recognise your browser and whichrecords how you have used a website. This means that when you go back to thatwebsite, it can give you tailored options based on the information it hasstored about your last visit. You can normally alter the settings of yourbrowser to prevent it from accepting cookies.
5. Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell youhow to prevent your browser from accepting new cookies, how to have the browsernotify you when you receive a new cookie and how to disable cookies altogether.Additionally, you can disable or delete similar data used by browser add-ons,such as Flash cookies, by changing the add-ons settings or visiting the websiteof its manufacturer.
6.1. The Website may include third-party advertisingand links to other websites. We do not provide any personally identifiablecustomer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you mayincur when using these third party websites.
7. Further Information
7.4. If you would like access to the Personal Datathat we hold about you, you can do this by emailing us email@example.com or writing to us at the address noted above. Theremay be a nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold aboutyou accurate and up to date. If you tellus that we are holding any inaccurate Personal Data about you, we will deleteit or correct it promptly. Please email us at firstname.lastname@example.org orwrite to us at the address above to update your Personal Data.